Cliog son eadar-theangachadh Gàidhlig (Click for Gaelic translation)
Making a Complaint
- the background to why you were dealing with the Park Authority
- any relevant information regarding your complaint
- details of contact that you have had by telephone or writing with the Park Authority and with whom
- details of how we can contact you by phone or in writing
However, further information may sometimes be required, either from you or from someone within the organisation. If this happens, you will receive an explanation or a request for further information.
The Head of Corporate Services, or another senior manager as relevant to the subject of the complaint, will aim to respond to your complaint in full within 20 working days of you providing all the relevant information about your complaint.
Loch Lomond & The Trossachs National Park Authority
Tel 01389 722600
Fax 01389 722633
If you remain unsatisfied with the response, you may appeal to the Chief Executive at the same address outlining the grounds for your appeal.
Finally, if you are still unhappy with the responses that you have received, then you have the right to lodge a complaint with:
Scottish Public Services Ombudsman
4 Melville Street
Edinburgh EH3 7NS
Tel 0800 377 7330
Fax 0800 377 7331