This website is run by Loch Lomond & The Trossachs National Park Authority.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website aren’t fully accessible:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us by:
Email us: digital@lochlomond-trossachs.org
Phone us: 01389 722600
We’ll consider your request and get back to you within 14 days.
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact: digital@lochlomond-trossachs.org to report your concerns.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Loch Lomond & The Trossachs National Park Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
PDFs and other documents
New documents we publish and documents you need to download or fill in to access one of the services we provide should be fully accessible.
However, we know that some of our older documents are not accessible. For example, some of them:
This applies to some of our historic PDF documents. Documents published before 23 September 2018 are exempt from the regulations, so we do not currently have any plans to make them accessible.
We are currently working through the remaining PDFs to fix these retrospectively, beginning with those we know are used most frequently. In the past six months, we have made improvements to our key strategic documents to ensure they are fully accessible.
If you are having trouble accessing a document on our website and you require a different format please contact us.
Email us: digital@lochlomond-trossachs.org
Phone us: 01389 722600
We’ll consider the request and get back to you within 14 days.
This website was last tested on 11/09/2020. The test was carried out by Loch Lomond & The Trossachs National Park Authority with user-testing completed by a representative from DeafBlind Scotland. All alt image tags across the website were also updated.
We also used the WebAim accessibility software to test the whole site. This included the following:
We also installed an accessibility toolbar that allows the user to change the following:
We tested a sample range of pages from across the website including our homepage, content pages that are mostly text-based, images and video content and interactive pages (forms). These were tested manually against the Website Accessibility by Level Access, Government WCAG 2.1 Checklist, WebAim Wave Acceessibility Evaluation Tool and also using the accessibility features in Chrome DevTools.
We are currently in the process of updating our most popular PDFs to ensure they are fully accessible.
This statement was prepared on 15/09/2020. It was last updated on 07/03/2022. We will continue to review this statement on a regular basis.