National Park facilities have begun to reopen but this will be a phased approach. Please Think, Check and Plan ahead by going to our Advice to Visitors page.

Close alert
Skip to navigation

How we perform

We annually review our performance (statistically and qualitatively) and publish a document known as the Planning Performance Framework (PPF).  It represents a holistic view of our performance, full of case studies, an overview of our statistics and a list of service improvements for the coming year and a report on the delivery of our service improvement targets from last year’s PPF.

The Scottish Government uses this report to consider our performance against agreed national markers and it is used as a framework by planning authorities across Scotland as part of the ‘drive towards consistently high quality planning service across the country’.

The highlights of this year’s report include:

In-depth case studies on:

  • High quality tourism development at Lochgoilhead
  • New Affordable Homes in Callander
  • Town Centre enhancement – Balloch Streetscape
  • How the planning system can help deliver environmental gains
  • Community Action Planning and Engagement – Review
  • Continuous Improvement – Staff Training

New improvements

  • Monitoring Report published for 2018 that closely monitors the delivery of the plan
  • New database to manage high volumes of representations to planning applications.
  • New approach to handling and reporting on enforcement cases.


You can find our previous performance frameworks here:

Back to top