Our Planning Service plays an important role in delivering sustainable economic growth. Our aim is to deliver an excellent service and be one of Scotland’s top planning authorities. It sets out our service commitment to you giving a series of service standards that we promise to work to.
To make sure we’re on track we will continually monitor our performance, identifying areas for improvement and making adjustments as required.
As always we want to hear from you. Your views and opinions are important to help us improve and make sure we are delivering the best possible service for our customers. Please email us at firstname.lastname@example.org
Our planning service plays an important role in delivering sustainable economic growth. Our aim is to deliver an excellent service and be one of Scotland’s top planning authorities.
Our service is:
Our planning service is made up of Development Management and Development Planning. This charter sets out the service standards that you can expect from both of these teams. Our aim is to always meet the timescales set out in these standards, but there will be times when this will not be possible.
Development management is a key part of our planning service and covers:
We are open from 8.30am to 4.30pm (Monday to Friday) and are located at our headquarters:
Loch Lomond & The Trossachs National Park Authority,
20 Carrochan Road,
Balloch, G83 8EG
Our Planning and Access Committee usually meets once a month in public to consider certain planning applications, enforcement actions, policy papers and access matters.
7 The Planning Committee will at all times operate under the terms of its Standing Orders and observe the Code of Conduct For Members.
8 We will publish an annual diary of Committee meeting dates on our website in January of each year
9 We will write to anyone who has made a written representation about an application 7 working days before the meeting.
10 We will make Committee papers available on our website and at our headquarters at least 7 working days before the date of each meeting 11 We will publish draft minutes on our website within 10 working days of each meeting.
Our Local Review Body determines Notices of Review.
12 We will validate a Notice of Review within 7 working days of receipt.
13 We will make the Notice of Review available on our website and at our headquarters, and notify all interested parties, within 7 working days of the date of receipt of a valid review.
14 The Local Review Body will at all times operate under the terms of its Standing Orders.
15 The Local Review Body will aim to decide 80% of all Reviews within 2 months.
Our monitoring officer ensures that planning permissions are being complied with. Applicants are now required to notify us when they intend to start building and when works are complete. Find out more about our monitoring work.
16 We will acknowledge Notices of Initiation of Development within 3 working days of receipt.
17 We will respond to information submitted to meet conditions on a planning permission within 20 working days.
18 We will determine a written request for a Non-Material Variation to a planning permission within 20 working days.
Our enforcement officer investigates possible breaches of planning control and seeks remedial action where necessary.
19 We will acknowledge receipt of written enquiries or complaints within 5 working days
20 We will respect the confidentiality of anyone raising a concern about a possible breach of planning control as far as is reasonably and legally possible.
21 We will write to complainants within 20 working days of receipt of a written enquiry, to advise whether further action will be taken.
22 We will do an initial inspection of sites within the following timescales: High Priority enquiries – 5 working days Medium Priority enquiries – 15 working days Low Priority enquiries – 20 working days 4.
Our Forward Planning team is responsible for preparing local planning policy and guidance. They will progress the Finalised Draft Local Plan to adoption and prepare a new Local Development Plan for consultation. They will also continually monitor the adopted Local Plan to review its effectiveness.
23 We will write all policy and guidance in clear English.
24 We will continue to produce supplementary planning guidance to support the implementation of our Local Plan.
25 We will always publish draft guidance on our website and consult the public, Community Councils and other stakeholders for a minimum of 6 weeks.
26 We will acknowledge receipt of written consultation responses and update responders at key stages of the process.
27 We will monitor the adopted Local Plan to review its effectiveness and publish the results on our website annually.
We will carry out regular monitoring to check whether we are achieving our service standards. We will report on our performance and progress in meeting these standards on an annual basis. We will review these service standards annually to ensure they are still relevant.
Your views and opinions are important to help us improve our service. You can contact us in the following ways:
We aim to provide a high standard of service at all times. However, sometimes problems do arise. Please direct your initial complaint to our Planning Information Manager on 01389 722024 or email@example.com.
If your complaint remains unresolved, please refer to our formal Complaints Procedure.