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Coronavirus/Covid-19 – Planning and Access services

In light of the Covid-19 pandemic, we have continued to adapt how we deliver our planning and access services.

Following the lifting of COVID-19 work from home guidance, our staff are returning to the office to trial a new hybrid working approach. Please bear with us as we transition to this new way of working.

Please find further details about the impact on delivery below. You can also follow @ourlivepark on Facebook or Twitter for regular updates.

Service status

  • Our staff have returned to the office to trial a new hybrid working approach
  • Our offices have re-opened to the public to view the planning register.  If you are looking for specific files please contact us in advance via to make an appointment
  • In terms of phone calls, we would ask that you either email your case officer direct or contact the email address below relevant to your enquiry and we will call you back:
  • We are now able to accept hard copy correspondence via post, however we would prefer all correspondence to be electronic where possible.
  • Meetings of the Planning and Access Committee and Local Review Body are now being held in public. Please note that attendance will be on a first come first serve basis, so please contact should you wish to attend. A face covering will be required while inside the building and 1 meter social distancing will be in place. The meetings will also be audio cast live. Further details can be found on the Planning and Access Committee webpage.
  • We are continuing to hold any external meetings virtually by phone or video call in the first instance. If you are invited to attend a meeting with us in-person, we will ask you to follow our COVID-safe practices to help keep everyone as safe as possible.
  • Site visits are taking place for access matters, planning applications, development monitoring and enforcement visits.

Coronavirus Amendment Legislation

  • All planning applications with expiry dates from 7 April 2020 to 30 September 2022 have now been extended to 31 March 2023.  This means that a planning application (or Listed Building Consent/Conservation Area Consent) which was due to ‘expire’ within three years of the date on the planning permission decision notice (where that date is between 7 April 2020 to 30 September 2022) will now expire on 31 March 2023 unless development is begun on site prior to that date.

COVID-19 impact on delivery

Planning applications 

  • In order to help us deal with your applications and enquiries efficiently, please submit your applications and any additional documentation electronically where possible through the e-planning portal or via email to
  • Ensure your planning application meets minimum validation standards. Please read our guidance on how to submit a valid application. Over half of all applications we receive are incomplete and correcting this with applicants/agents is a big draw on our time.
  • Collate and submit any additional documentation requested electronically through the e-planning portal. Receiving information in separate submissions takes us longer to process.
  • Submit your payment via the online planning fee form or by BACS transfer – we no longer accept cheques or take phone payments.
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