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Coronavirus/Covid-19 – Planning and Access services

September 25, 2020

In light of the government’s controls in relation to the Coronavirus/Covid-19 pandemic, we have made changes to the way we are delivering our planning service.

These measures are interim and will be updated as and when the situation changes.  Please keep an eye on these pages and @ourlivepark for future updates.

Service status

  • Our offices remain closed to the public. All staff are continuing to work from home, with restricted access to some of our systems at times.
  • In terms of phonecalls, we would ask that you either email your case officer direct or planning@lochlomond-trossachs.org and we will call you back.
  • We are now able to accept hard copy correspondence via post, however this remains under review depending on national and local restrictions. We would prefer all correspondence to be electronic where possible. Please email planning@lochlomond-trossachs.org
  • Meetings of the Planning and Access Committee and Local Review Body will be held online using video conferencing software and webcast live. Further details can be found on the Planning and Access Committee webpage.
  • Meetings are not taking place face-to-face. We can accommodate some conference calls by arrangement using Skype for Business.
  • Essential site visits are taking place.

Applications (as at 25/09/20)

  • Planning applications – we are continuing to progress applications to determination. Some applications cannot be progressed until a site visit is carried out. Whilst we have now begun to carry out site visits again, there are a number of cases to work through and we would ask for your continued patience at this time
  • Please contact your allocated Case Officer for an update on how the above may affect the timescale for determination of your application.
  • We can continue to receive and respond to pre-application enquiries (see forms on our planning applications advice page) on the basis of a desktop assessment.
  • We can only accept payments via the online planning fee form or by BACS transfer – we cannot accept cheques or phone payments at this time.

Access Authority Service status

  • Our offices are closed to the public and staff. All staff are continuing to work from home, with restricted access to some of our systems at times.
  • In terms of phone calls, we would ask that you either email your case officer direct or accessteam@lochlomond-trossachs.org and we will call you back.
  • Meetings are no longer taking place face-to-face. We can accommodate some conference calls by arrangement using Skype for Business.
  • Essential site visits are taking place.
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